Impact of TQM Dimensions on the Performance of Julius Berger Nigeria PLC

The study examined the effect of total quality management on performance of Julius Berger Nigeria Plc. The overall framework this study adopted was the survey research design method. From the 9142 total population, 368 employees were chosen as the sample size. The stratified random sampling technique was adopted for the study. The instrument that was used for data collection is a single set of structured questionnaires. To establish the reliability of the instrument, a test-retest method was employed. In this study, statistical techniques of data analysis were used. The list includes: descriptive statistics, correlation and regression analysis. All analysis was done using the statistical package for social science (SPSS) software version 25. Findings showed that top management (ß = 0.125, p < 0.05), strategic planning (ß = 0.117, p < 0.05), employee teamwork (ß = 0.182, p < 0.05), and continuous improvement (ß = 0.608, p < 0.05) have positive effect on performance of Julius Berger Nigeria Plc. Findings showed that 56% of the change in performance of Julius Berger Nigeria Plc. was brought about by the dimensions of total quality management. The study concluded that total quality management has significant positive effect on performance of Julius Berger Nigeria Plc. The study recommended amongst others that to stay competitive, firms must constantly develop their products, services, and processes and maintain an organized workspace that promotes improved functionality, reliability, and productivity. The study established that commitment of the company's top management on an ongoing basis is capable of providing financial support, resource support for companies that use information technology. Moreover, the study indicates that the implementation of the Continuous Improvement methodology not only enhances organizational performance but also fosters innovation within the organization.